Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
1. To start a return, you can contact us at firstname.lastname@example.org, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package.Once your refund has been issued, you will receive a confirmation email.
You can always contact us for any return question at email@example.com.
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. Items with non-returnable marks and free gifts cannot be returned.
6. We do not accept returned items that have been sent back without proper returns requests.
7. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
8. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-KIKI-LO products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Room 504, floor 5, building 15
Julong Industrial Zone, No. 823, Xicha Road, Tongde street
Baiyun District, Guangzhou
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.